PRICING
Prices are correct at the time of publication. From time to time prices will change in relation to the gold price, and fluctuations in material costs - Jessica Pass London reserves the right to review prices at any time.
All prices are stated in British Pounds Sterling £GBP.
If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card. Import duties or tax costs will be invoiced to you directly from the courier company.
FEEDBACK | COMPLAINTS
We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly. Please contact us on info@jessicapasslondon.com
ONLINE SECURITY
We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider.
INTELLECTUAL PROPERTY + DESIGN RIGHTS
Design Rights and Copyrights remain the sole property of Jessica Pass London. Your use of this website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content. Any reproduction or redistribution of the aforementioned content is prohibited and may result in civil and criminal penalties.
RETURNS | EXCHANGES
We hope that you will fall in love with your Jessica Pass London jewellery. If for any reason you are not entirely satisfied with your purchase, we are happy to offer an exchange or credit note within 30 days of purchase. The piece must be returned unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:
- Commissioned pieces (bespoke)
- Made to order pieces
- Customised pieces
- Re-sized pieces
All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.
To return an online purchase, please contact info@jessicapasslondon for further details.
Jessica Pass London does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
Please note that the cost of shipping is not refundable.
In the interests of fraud prevention, your refund will be issued by the same method by which you paid.
If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED BRITISH GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.