DELIVERY INFORMATION
Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, and for other countries couriered via FedEx or another private courier.
DELIVERY TIMES
Delivery time varies depending on payment clearance and product availability. We endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries. For urgent delivery requests please contact us directly. Maximum delivery time is 8 - 10 weeks if the item has been made to order, we will inform you if that is the case. Please contact us directly to find out current stock availability if your order is more urgent than the turnaround times stated.
Orders will be dispatched using Royal Mail’s Special Delivery service guaranteed by 1pm including Saturday. This is an insured service. You will be sent tracking information. The postage cost is included within your purchase, there is no additional fee.
Parcels will need to be signed for in person, so please state a delivery address where someone will be present to receive it. In the event that nobody is available to receive your item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection Post Office depot.
DELIVERIES TO EUROPE, USA, CANADA & THE REST OF THE WORLD
Due to the variety in value and scale throughout collections, deliveries will be calculated on a per order basis for EU & overseas clients. Once your order is completed online, Jessica will get in touch to arrange and invoice for delivery. The delivery time can take around 7 working days.
The cost for this service varies from £80 up depending on the value/weight of the pieces purchased. The total order price advertised on the website at checkout does not include import taxes. Any customs charges are the sole responsibility of the customer.
Jessica Pass London cannot be held responsible for any delays caused by customs checks in the country of destination. Any customs charges and associated handling fees are the sole responsibility of the customer. A tracking number will be supplied via email when your order has been dispatched.
HOW YOUR ORDER WILL ARRIVE
Your order will be dispatched in an unbranded external envelope or box. The jewellery is packaged in a branded Jessica Pass London box, which is protected by tissue paper.
If the recipient and shipping address is different to those of the person who placed the order, we will assume that the order is a gift. If you would like a personal message to accompany any gift orders, please contact us directly.